FAQs

1. How do I place an order on Spacio?

To place an order, simply browse our website and select the items you wish to purchase. Add them to your cart, and then proceed to checkout. Follow the prompts to enter your shipping information and payment details. Once your order is confirmed, you’ll receive a confirmation email with your order details.

2. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, bank transfers, and online payment gateways. Please check our checkout page for the available options.

3. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on our website or through the courier’s tracking system.

4. What is your shipping policy?

We offer shipping throughout Pakistan. Orders are usually processed within 1-2 business days. Delivery times vary based on the shipping method selected and your location. For more details, please refer to our Shipping Policy.

5. Can I modify or cancel my order after placing it?

If you need to modify or cancel your order, please contact us as soon as possible. We can make changes or cancel your order if it hasn’t already been processed or shipped. Once an order is in transit, we may not be able to make changes.

6. What is your return policy?

You can return items within 7 days of receiving your order. If the product is defective, please provide a video of the defect within 24 hours of receipt. The item must be unused and in its original packaging. For more details, please refer to our Return Policy.

7. How do I exchange an item?

To exchange an item, contact our customer service team at spacioshelves@gmail.com or call +92(0)42 111-738-245. Ensure the item is unused, with tags intact, and in its original packaging. We will provide instructions and arrange a pick-up if necessary. For more information, please refer to our Exchange Policy.

8. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately at wecare@spacio.pk with details of the issue and a video of the defect if applicable. We will work to resolve the issue and arrange for a replacement or refund as needed.

9. How can I contact customer support?

For any questions or assistance, you can reach our customer support team by emailing spacioshelves@gmail.com or calling +92(0)42 111-738-245. We’re here to help!